Insurance Carrier UBI and Telematics Vehicle Tracking Conference

TeleMaticsInsurers interested in promoting driver safety by telematics vehicle tracking, and UBI styled programs participated in a conference hosted by SafetyFirst Systems on November 6, 2014 in Morristown, NJ. Driver safety online courses and related topics were also addressed.

For more details — visit http://www.prweb.com/releases/2014/11/prweb12321887.htm (will open in a new window/tab)

Large_Trucks_Cover_Front-300x28730,000 road deaths from motor vehicle crashes annually is unacceptable. Insurers agree that preventing injuries and damages that result from commercial vehicle crashes is a priority.

Unfortunately, about 75% of all insured fleets operate without the benefits of telematics vehicle tracking, driver safety online course, hotline stickers or other critical fleet safety mechanisms. Of the fleets with telemtatics vehicle tracking systems, many struggle to find ways to translate mountains of data into urgently actionable follow ups with their affected drivers.

On Thursday, November 6, 2014, SafetyFirst hosted a conference in Morristown, NJ for representatives from fifteen insurers gathered from across the country. The group Quoteable quotediscussed barriers which prevent many commercial fleets from adopting telematics vehicle tracking, and what could be done to get a system installed in many more fleets to increase fuel efficiency, decrease carbon emissions, increase safety results and decrease the likelihood of injuries due to crashes.

Current estimates suggest that 75% of commercial fleet policyholders do not use telematics vehicle tracking in their safety program efforts, and are unable to monitor driver redlight cam picturebehaviors that lead to crashes such as driving excessively fast, tailgating and weaving through traffic. A greater adoption rate of this critical safety tool could save lives immediately. Insurers, as trusted advisers, have the ability to properly and professionally influence the adoption of this technology to reduce injury-producing crashes. SafetyFirst, as a supplier-partner to more than 75 insurance providers, offers a best-in-class solution that fits fleets of all types and sizes.

While not discussing any proprietary or sensitive strategies related to insurance carrier operations, the program facilitated discussion around ways to promote SafetyFirst’s telematics vehicle tracking to more commercial fleet operators in a reasonable and affordable fashion.

Comments from the audience included:

…received a clear definition of facts versus typical marketing hype about device capabilities and reporting options. The data set produced by the GO7 is very detailed if not a little overwhelming. With the help of SafetyFirst and Verisk Analytics, the underwriting team has begun to tackle the challenge of how to use the collected data within our organization… – VP Underwriting

A great crowd of expertise represented…provided good food for thought as our organization moves forward on strategy around telematics offerings” – Loss Control Manager

“Outstanding session!  Exactly what I was looking for today” – Chief Underwriting Officer

About SafetyFirst — Dedicated to reducing the likelihood of commercial vehicle crashes and the costs associated with them, we provide a complete range of driver safety services to the insurance industry for the benefit of their respective policyholders. Programs include training, hotline reporting, DOT compliance, automated MVR profiling, and more.

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21st Century Fleet Maintenance

StepVANSIn  a recent article, titled “How Telematics Has Completely Revolutionized the Management of Fleet Vehicles” published in Entrepreneur (Click HERE), the case is made on how UPS managed to increase maintenance intervals (reduce total number of inspections and PMs) while increasing fleet reliability:

That’s right: UPS went from 240,000 preventative maintenance inspections per year to 120,000. 

Director of automotive engineering Dale Spencer, who oversees the UPS fleet, explains that…For decades, UPS used the same maintenance schedule: changing the oil, fluids and brakes at prescribed intervals, no matter what…[now] UPS has learned to trust the [telematic] data–to monitor every truck remotely, from a high-temperature warning to signals as to whether a driver is wearing a seat belt. “We have the driver data; we know how fast they’re driving, how hard they’re stopping,” Spencer says. “That driver will change bad habits before it costs us money.”

With Telematics, it is easy to spot problems before they’d typically surface in normal PM inspections.  Some fleets are using the GeoTab program to spot failing alternators up to two weeks prior to the anticipated failure — giving them the luxury of pulling the vehicle when it is most convenient for their shop instead of dealing with a roadside failure later on.

It’s more than just cutting PM frequency to save money — it can be a powerful predictor of future recalls and warranty issues:

The software also allows the company to spot wear trends. “We could see certain parts wearing out on the same vehicles too quickly,” Spencer says. That enabled UPS to go back to the vehicle manufacturer and argue for a warranty claim because it was possible to document a pattern. Even a small-business owner with a 10-vehicle fleet might have such an advantage, he says, “as long as they had the data to prove it.”

ntdc truck lineupTelematics can also identify aggressive drivers who wear out vehicles faster than the norm within your fleet.  Drivers who accelerate, brake and swerve in harsh ways tend to kill the lifespan of brakes, burn fuel efficiency and damage steering and control systems. Often, these are the same drivers who top the list of “most crashes” before being asked to drive someplace else.

At the end of the day, the hardware and software your team purchases is important, but even more important will be the customer service support, the hand holding, the networking/benchmarking with other clients and the ability to integrate data into existing systems — all hallmarks of the GeoTab system offered by SafetyFirst (Click Here)

With SafetyFirst, we can integrate:

  • Scored MVRs (using your scoring system)
  • Aggregated Driver Risk Scoring (using crash data, HMD reports, MVRs and telematics)
  • Safety hotline reports (aka How’s My Driving – third generation)
  • Online Training Modules (5-7 minutes, newly produced, tailored to specific issues including speed alerts from telematics)
  • DOT DQ File Maintenance (online)

Further, these are all 100% in-house built systems — not merely a patch work assembly of multiple, third-party products that have been stitched together.

Connected Cars

New Video Releases (July 1, 2014)

SafetyZone-LMS

SafetyFirst’s Learning Management System (LMS) assigns focused training modules to individual drivers based on their risk taking behaviors such as weaving in traffic, excessive speeding or running stop signs.  These behaviors can be reported using our Motorist Observation Reports (MORs) SafetyFirst TeleMatic Alerts (TMAs), or Motor Vehicle Records (MVRs) from enforcement violations.

Our LMS is designed with the flexibility to function as a stand alone product offering, or to work seamlessly with our other driver safety programs (i.e. Safety Hotline System, E-DriverFile, MVR services, etc.) so that when a driver’s individual risk score changes (due to a new violation, etc.) our system can automatically recommend/assign the right module.

Based on past experiences, we recognized that having “more titles” (that drivers don’t pay attention to) isn’t the goal when promoting a Learning Management System.  The best system is the one that gets used, and the one that drivers actually enjoy working with (i.e. current, captivating and concise content).

Looking to find that right balance between highly engaging content and covering the needed range of topics, we’re always working on new modules. We have several in post-production editing presently.  A preview trailer of these new topics is embedded, below.

Our approach to learning content is to keep it simple, make it personal, and ask the affected driver(s) for a commitment to drive differently tomorrow based on today’s message.

At 5 to 7 minutes in duration, our videos (and their respective 10-question quizzes) are highly engaging and deliver the key content without losing your driver’s attention.

Currently Available:

  1. Tailgating (English/Spanish)
  2. Improper Lane Change (English/Spanish)
  3. Honoring the Right of Way (English/Spanish)
  4. Driving Too Fast for Conditions (English/Spanish)
  5. Running Red Lights / Stop Signs (English/Spanish)
  6. Aggressive Driving
  7. Distracted Driving (Cell Phone/Text)
  8. Drug/Alcohol Use
  9. Drowsy Driving
  10. Faulty Equipment
  11. Driving Too Slowly for Conditions (Impeding Traffic)
  12. Exceeding the Speed Limit (supports GPS monitored fleets)

To be released July 1st, 2014:

  1. Rules of the Road
  2. Parking Lot Risks
  3. The “Other” Driver
  4. Hydroplaning
  5. Distracted Driving (all sources)
  6. Intersection Collisions

To learn more about our online program, please visit http://www.safetyfirst.com/interactive-training-modules.php

SafetyZone-Safety Goal

How do we address idling for fuel economy?

A recent article by GEOTAB offered some interesting insights on idling and ways to effectively improve fuel consumption.

The article deconstructs idle time into sub-categories to better understand “WHY” idling is occurring and whether it is “acceptable” or could be curbed by the driver.

They compare two fictional drivers:  Driver A and Driver B.  Driver A logged 300 minutes of idling, and Driver B logged 250 minutes.

idle-2While the immediate assumption is that Driver B was a better manager of idle time, a closer look at their records revealed that most of their idling occurred during their “pre-trip” and “post-trip” time periods.

Specifically, Driver B idles while doing his/her walk around inspections and setting up his/her route plan.  That idling in the yard or at the terminal could have been easily avoided.  Driver A’s idling happened during heavy traffic while on dispatch.

From the article

The majority of preventable and actionable idle time happens during the before trip and after trip segments. This idle time can be reduced by the use of idle reduction campaigns which establish peer pressure, one-on-one communications with drivers, and continuous feedback using idle reports.

Idle time can be reduced by instilling a culture that prohibits the running of the engine during pre-inspections, filling out of paper work, or any activities where the running of the engine is not necessary.

Idle time during the trip can be used in route planning because it can indicate travel conditions for a given route or area. Idle time during the trip is normally attributed to traffic conditions, traffic signals, and driving conditions. While drivers most likely do not have direct control of this idle time, the route and time-of-day can be evaluated to ensure travel delays (idle time) is reduced as much as possible.

To really maximize your efforts in reducing idle time, clear reporting can help you dive deeper to distinguish unavoidable versus avoidable idling.  Productive drivers who are admonished to reduce idle time without distinguishing these factors can easily become frustrated while other operators are wasting fuel during pre-trip inspections or other scenarios.

Selecting the right partner to help you quickly spot these trends also makes a huge difference.  While some firms charge an arm and a leg for telematics “data” (which amounts to “background noise”), receiving superior “insights” (on the most urgently actionable areas) can translate to immediate savings. 

TeleMatics

Electronic Logs for HOS Reporting

Geotab HOSLast month, the Federal Motor Carrier Safety Administration’s proposed electronic log mandate took another key step forward towards becoming part of the regulations.  The proposal still faces it’s comment period and potential legal challenges before it would become finalized.

Still, this 256-page proposal marks a big change in one of trucking’s older “traditions” — moving from paper log books with their “flexibility” to smudge the lines to electronic devices that demand absolutes from drivers.

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A recent article published at truckinginfo.com (click HERE) summarizes the current proposal’s status:

The agency will take comments on the proposal until about mid-May. After it reviews the comments and publishes a final rule, perhaps later this year, carriers will have two years to comply. Carriers that already have recording devices that meet current specifications would have an additional two years to bring their devices into compliance with the new specifications.

The rule will apply to drivers who have to prepare paper logs. Drivers who don’t have to prepare logs may use the electronic devices but won’t have to. Drivers who use timecards will not have to use the devices. And drivers who use logs intermittently can stick with paper logs unless they use them more than eight days in 30 days.

Of course there are many technical details to be addressed:

The technical specifications spell out how ELDs should work.
The basic requirement is that the device record specific information – date, time, location, engine hours, mileage and driver, vehicle and carrier identification – and make it available to inspectors.

The driver must be identified by his full license number and the state where his license is issued.

The device has to be synchronized with the engine to record on/off status, the truck’s motion, mileage and engine hours.

The device will have to automatically record a driver’s change of duty and hourly status while the truck is moving. It also must track engine on/off, and the beginning and end of personal use or yard moves.

The agency is proposing that the devices use automatic positioning services: either the satellite-based Global Positioning System, land-based systems, or both.

Many carriers now have onboard information systems that warn the driver when he’s approaching his hourly limits, but the agency is not requiring that capability in its proposal.

The devices won’t have to print out the log, but may have that feature as an option. They will have to produce a graph grid of a driver’s daily duty status, either on a digital display unit or on a printout. This is the first time the agency has proposed using a printer, and it’s looking for comments on the costs and benefits of that approach.

If your fleet may be subject to this proposal, and you’re not sure where to start to learn about your options, costs and benefits.  SafetyFirst can help.  We work with multiple hardware providers and have found a wide range in costs for similar systems.

Depending on your fleet’s specific operations, you may want to install a more robust offering at higher cost, but for many fleets a basic, proven system is also available that increases productivity, reduces fuel costs, addresses key safety issues and handles the compliance portion in an easy to understand interface.

http://www.geotab.com/gps-fleet-management-solutions/compliance.aspx

http://www.safetyfirst.com/gps-telematics.php

TeleMatics

Telematics in Non-Trucking Markets

The use of telematics to help manage fleet operations has been growing over the past thirty years for several reasons:

  1. The cost of the systems has been decreasing
  2. Long term contracts have given way to month-to-month packages (allowing easier upgrade paths as technology improves)
  3. The amount of valuable data developed by the “typical” system has been increasing
  4. Early adopters (aka “pioneers”) have worked out the “snafus” and overcome initial obstacles thru trial and error
  5. Case studies have evolved from “sales pitch stories” to helpful, detailed accounts of how peer fleets are using the data to modify their operations for improved efficiency and effectiveness
  6. Management reporting has evolved from simple “data dumps” to dashboards and metrics that help managers understand the trends more clearly
  7. Specialty applications for targeted niche markets are becoming affordable as simple “add-ons” instead of fully customized adventures
  8. More industry segments that use “wheels” in their daily operations are identifying ways that telematics packages can help them streamline and enhance their daily practices.

While Over-The-Road truckers were the main group of early adopters, many other types of commercial fleets are expected to eclipse this segment in the next five to ten years:

  • Municipalities (to track completed operations like plowing, salting, trash collection, etc)
  • Taxi/Limo/Bus operations (to integrate into consumer apps that enable automated pick up requests, routing, peak equipment utilization, etc.)
  • Construction fleets (to locate equipment and manage the distribution from job site to job site, etc.)
  • Local delivery operations (to take advantage of the pioneering work of the long-haul fleet experience)
  • Service Industries (to keep consumers happy with on-time arrivals, updates on wait times, etc.)

Even school bus fleets are seeing tremendous benefits for issues like accounting for student pickups and drop offs, bus ETA, wait times, etc.

It can be difficult to accurately estimate the number of fleets using telematics as there are different ways to count “active use” — it could mean “has a fleet ever installed a single unit”? Or it could mean “has a fleet installed a test group of units”?

Regardless, most estimates place 1 in 5 fleets having tested or deployed telematics in some format (whether testing of a handful of units or something greater).

The benefits and applications of telematics are many.  To summarize these efficiently, we echo the “four pillar” concept that we’ve learned from GeoTab:

  1. Compliance – telematics can provide electronic logging of hours of service, and can prove your fleet’s movements with accurate time/location mapping (and we can integrate data into our E-DriverFile platform for efficient data management, too)
  2. Fleet – fuel economy, idle reduction, remote diagnosis of engine details, and equipment utilization are key to most operations
  3. Safety – driver behaviors in the form of aggressive driving and overt risk taking can be monitored and used to trigger appropriate coaching and educational programs (and our integration of Training and MVR solutions can maximize the GPS data value in both identifying and addressing risky behaviors)
  4. Productivity – knowing when your drivers go off route, backtrack to missed stops or simply dawdle at lunch time can increase your productivity immediately.

From the earliest satellite platforms that cost thousands of dollars per truck to implement and maintain to today’s “plug and play” packages that start around $35-$40 per vehicle per month, your fleet can benefit from telematics applications.

The key concerns are typically identified as cost, ease of installation, ease of use, driver acceptance, quality of reporting and avoiding “hidden charges”, but all of that comes from selecting a partner who provides trustworthy service, supports your team, helps with analysis and can integrate your data into additional portals for enhanced reporting.

SafetyFirst has decades of experience in driver safety programming, and we’ve been integrating telematics data into our existing programs since 2001 as a data aggregator for enhanced reporting.  We have the “know how” and the “can-do” attitude to support your expansion into telematics.

2014 Ten-Minute Training Topic Calendar

SafetyZone-Safety GoalDriver education takes many forms in many companies.  A variety of methods used frequently helps assure that drivers receive the message that’s being sent by the management team.

We recognize that there are many really wonderful driver “training” programs out on the market, but many approach the educational program by making the driver sit in a class or in front of a computer for more than an hour at a time.  This cuts into their productivity and may become “mind-numbing” after the first 12 to 15 minutes – especially if they’ve already been through this topic in the recent past.

We’ve built two different systems to deliver “reminder” or “refresher” programs to supplement our driver coaching program.  Both approaches are designed to remind drivers of what they should already know and be practicing on a regular basis.  Both feature module duration at the 5 to 10 minute time span to respect your driver’s professionalism and to get them to actually listen!

What’s the difference between systems?

  1. SafetyZone-Safety GoalOur Ten-Minute Training Topic series is delivered monthly by email to each location manager.  This package can be used or delivered to drivers in many different ways — a classroom talk, a tailgate discussion, a payroll stuffer or anything that works for your company culture.  The manager’s supplement provides a little extra information to help the supervisor address these issues from a policy standpoint and the driver handouts provide practical tips that address safer driving.
  2. SafetyZone-LMSOur Learning Management System (LMS) is set up to offer “stand-alone” course assignment or to “integrate” automatically with either our Hotline (get a Motorist Observation Report, then assign training modules matched to the reported behavior) OR our E-DriverFile platform (get a new MVR showing fresh activity, then get modules automatically assigned based on violation codes) OR our telematics platform (get a series of alerts, then get modules specifically published for dealing with GPS alerts)

SafetyFirstEach year we publish a new calendar for our popular Ten-Minute Training Topic series.  These driver training packages are included in our very popular “driver safety hotline” program that some firms continue to call a “how’s my driving” program.

This article is focused mainly on our Ten-Minute Training Topic series that is included with our hotline program.

The monthly training package for drivers includes:

  1. A driver handout with statistics about the issue, a description of why they should care and tips to consider about their driving habits.
  2. A manager’s supplement report that includes current news stories about that month’s topic, links to web sites with additional resources and a discussion of how the month’s topic relates to company policies and procedures.
  3. A pair of power point presentations — one for easy copying/printing and one with full graphics and images to help drivers relate to the message at hand.

The very first Ten-Minute Training Topic was published way back in May of 2003 — long before any other vendors had ever considered breaking driver safety down into simple, focused modules.  We’ve been publishing a new or re-written topic each month since then — building an archive of over 120+ topics at our customer website.

During 2014, we will be publishing several interesting topics based on client requests and feedback:

  • January – “Surviving Winter Weather“
  • February – “Check Your Vehicle“
  • March – “Driving Safely Near Motorcycles“
  • April – “Backing“ (April is National Distracted Driving Awareness Month so you may supplement with additional “distracted driving” modules from our library)
  • May – “Red Lights“
  • June – “Intersection Collisions“
  • July – “ROW On-Ramp Collisions“
  • August – “School Zones“
  • September – “Tailgating – Following Too Closely“
  • October – “Tires“
  • November – “Roadside Hazards and Debris“ (November is Drowsy Driving Awareness Month so you may want to supplement from our library)
  • December – “Poor Visibility“

In the past, we’ve published topics on many other pertinent and timely issues related to driver safety.  Current clients may substitute older issues for current issues by going to our site and downloading the older topics as they see fit.

TeleMaticsIn addition to providing these topics as a benefit of participating in the “driver safety hotline” program, some clients subscribe to the training topics as a stand alone program — separate from the hotline program.

We base most of the topics on suggestions we receive from current clients and their insurance carrier support teams.  If you have a topic of interest, please let us know and we will see what we can do for you.

If you have an interest in receiving a courtesy copy of one of our monthly programs, let me know!  Additionally, if you’d like to see a preview of our supervisory training programs, or our interactive training programs, we can arrange a web cast.

E-DriverFile